Privacy Policy

Hotel Mitland always respects the privacy of visitors, particularly the rights of visitors concerning the automated processing of personal data.

Due to full transparency with our guests, we have therefore formulated and implemented a policy regarding these processes themselves, their purpose, and the possibilities for those involved to exercise their rights as effectively as possible. For the rest, we will only use this data with your consent.

Mitland will not sell your personal data to third parties and will only make it available to third parties involved in executing your booking, reservation, or order. Mitland does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected.

For all additional information about the protection of personal data, you can visit the website of the Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl/en/submitting-a-tip-off-or-a-complaint-to-the-ap.

The current version of the privacy policy available on the website is the only version applicable until a new version replaces the current version.

Article 1 – Legal Provisions

1. Responsible for the processing of personal data (Hereinafter also: “The administrator”): Hotel Mitland B.V., located at Ariënslaan 1, 3573 PT Utrecht, Chamber of Commerce number: 30056723.
2. Website (hereinafter also “The website”): https://www.mitland.nl
    

Article 2 – Personal Data We Process

Your data is collected by the administrator and external processors. Personal data is understood to mean: all information about an identified or identifiable natural person; an identifiable natural person is considered to be one who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more elements characteristic of the physical, physiological, genetic, psychological, economic, cultural, or social identity.

Article 3 – Special and/or Sensitive Personal Data We Process

Our website and/or service does not intend to collect data about individuals under the age of 16 unless they have parental or guardian consent. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents be involved in their children's online activities to prevent data from being collected about children without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@mitland.nl, and we will delete this information.

Article 4 – For What Purpose and on What Basis We Process Personal Data

The personal data collected is primarily used by the administrator to maintain relationships with you and, if applicable, to process your bookings, reservations, or orders.

The administrator processes your personal data for the following purposes:

• Reserving products offered by the company.
• Handling your payment.
• Sending our newsletter.
• To be able to call or email you if necessary to perform our services.
• To inform you about changes to our services and products.
• The administrator analyzes your behavior on the website to improve the website and tailor the range of products and services to your preferences.
• The administrator follows your surfing behavior across different websites to tailor our products and services to your needs.
• The administrator also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Article 5 – Automated Decision-Making

The administrator does not make decisions about matters that may have (significant) consequences for individuals based on automated processing. These are decisions made by computer programs or systems without human interaction (for example, by an employee).

Article 6 – Data Retention Period

The data collected by the website administrator is used and stored for the duration as determined by law.

Article 7 – Sharing Personal Data with Third Parties

The administrator shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. The administrator remains responsible for these processes.

Article 8 – How We Secure Personal Data

The administrator takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@mitland.nl.

Article 9 – Access to the Website

Access to the website and use is strictly personal. You will not use this website or the data and information provided on it for commercial, political, or advertising purposes, or for any commercial offers, and in particular not for unsolicited electronic offers.

Article 10 – The Content of the Website

All brands, images, texts, comments, illustrations, (animation) pictures, video images, sounds, as well as all technical applications that can be used to make the website function and more generally all components used on this site, are protected by law by intellectual property rights. Any reproduction, repetition, use, or adaptation, in any way whatsoever, of the whole or just a part of it, including the technical applications, without prior written permission from the responsible party, is strictly prohibited. If the administrator does not immediately take action against any infringement, this cannot be interpreted as tacit consent or waiver of legal proceedings.

Article 11 – Management of the Website

For the proper management of the website, the administrator can at any time:

• Suspend, interrupt, or restrict access to a certain category of visitors to the whole or part of the website.
• Remove all information that can disrupt the functioning of the website or is in conflict with national or international legislation or is in conflict with internet etiquette.
• Temporarily make the website unavailable to perform updates.

Article 12 – Responsibilities

The administrator is in no way responsible for failures, malfunctions, difficulties, or interruptions in the functioning of the website, causing the website or any of its functionalities to be inaccessible. The way you seek connection to the website is your own responsibility. You must take all suitable measures yourself to protect your equipment and your data against, among other things, virus attacks on the internet. You are also responsible for the websites and the data you consult on the internet.

The administrator is not liable for any legal proceedings brought against you:

• Due to the use of the website or services accessible via the internet.
• Due to the violation of the terms of this privacy policy.

The administrator is not responsible for any damage you incur, or third parties or your equipment incur as a result of your connection to or use of the website. You will refrain from any action against the administrator as a result of this.

If the administrator becomes involved in a dispute as a result of your use of this website, he is entitled to recover all damages he suffers and will suffer as a result from you.

Article 13 – Cookies, or Similar Techniques, We Use

The administrator only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you visit our website. The cookie contains data so that you can be recognized as a visitor on each visit to our website. During your first visit to the website, a banner appears to inform you about the use of cookies. By continuing to use our website, you accept its use. Your consent is valid for a period of thirteen months. When you visit our website, cookies from the responsible party and/or third parties may be installed on your equipment. You can opt-out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Article 14 – Your Rights Regarding Your Data

Under Article 13 paragraph 2 sub b GDPR, everyone has the right to access, rectify, or delete their personal data or restrict the processing concerning them, as well as the right to object to the processing and the right to data portability. You can exercise these rights by contacting us via info@mitland.nl.

Each request must be accompanied by a copy of a valid identity document, on which you have signed and stated the address where you can be contacted. In this copy, make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black. This is to protect your privacy. You will receive a response to your request within one month of submitting the request. Depending on the complexity of the requests and the number of requests, this period may be extended by two months if necessary.

The administrator also wants to point out that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/en/submitting-a-tip-off-or-a-complaint-to-the-ap

Article 15 – Visual Material and Offered Products

No rights can be derived from the visual material accompanying the offered products on the website.

Article 16 – Camera Surveillance

Implementing camera surveillance helps us against, for example, theft or damage to property but also to protect your property. The administrator does everything possible to ensure that the invasion of privacy is minimized.

We do not retain the camera images longer than necessary. The guideline for this is a maximum of 4 weeks.

But if an incident is recorded, such as theft? Then we may retain the relevant images until this incident is resolved.

Article 17 – Applicable Law

These terms are governed by Dutch law. The court in the place of residence/establishment of the administrator has exclusive jurisdiction in any disputes concerning these terms, unless a legal exception applies.

Article 18 – Contact

For questions, product information, or information about the website itself, you can contact: info@mitland.nl, 030 271 5824.

25-1-2023