Official Mitland BV FAQ

Question 1

May I bring my pet?

Accepted Answer

Pets are only allowed in the hotel rooms and the brasserie. The rate is € 25.00 per pet, per night. For this, your pet will receive a comfortable cushion, a food and water bowl, poop bags, and tasty snacks. This arrangement is available for both dogs and cats. View all information about pets here.

Question 2

Does the hotel have rooms for the disabled?

Accepted Answer

We have an adapted room for disabled guests, located on the ground floor. The bathroom is equipped with grab bars and a shower seat. With the widened door, this room is extremely suitable for disabled guests. Additionally, this room is almost threshold-free. You can also use the disabled parking space in front of the hotel entrance. Don't forget to place your card behind the window.

Question 3

What are the cancellation conditions?

Accepted Answer

No costs will be charged for cancellations up to 24 hours before arrival, unless other conditions are stated in the reservation confirmation. For cancellations after that or in case of no-show, the full amount of the reservation will be charged. View our cancellation policy for all information.

Question 4

What is the minimum age for booking a hotel room?

Accepted Answer

To reserve a hotel room, the minimum age is 18 years. Are you not yet 18 years old? Then you must be accompanied by an adult.

Question 5

Can I make a reservation by phone?

Accepted Answer

You can reach us 24 hours a day at 030-271 58 24.

Question 6

How can I make a reservation?

Accepted Answer

You can make a reservation via our website, by email, or by phone.

Question 7

What facilities are available in the room?

Accepted Answer

In all rooms you will find a seating area, desk, safe, coffee machine, and television.

Question 8

Is there a bicycle parking facility available?

Accepted Answer

On the hotel grounds, there is a bicycle storage area, and we also have a covered bicycle storage with charging points for electric bicycles. A spot cannot be reserved and is only available based on availability.Parking your bicycle in our storage is at your own risk. Mitland cannot be held liable for any damage.

Question 9

Where can I park?

Accepted Answer

Our parking lot is located next to the hotel and is immediately visible upon arrival. The parking spaces are clearly marked, so you can easily find a spot. You can enter our address into your navigation system: Ariënslaan 1, 3573 PT Utrecht.Parking is at your own risk; Mitland cannot be held liable for any damage.Entry and exit:You will encounter our barriers at the entrance. These work on license plate recognition, they open automatically for you, so you can drive straight in. Upon departure, you can settle the parking costs at the reception (if not included), so you can easily drive out upon departure.Are you going out during your stay?Through license plate recognition, you can easily enter and exit at the barriers.Costs:€15.50 per overnight stay.Free parking with direct booking via mitland.nl.Extra facilities:The parking lot has 6 charging stations.Alternative parking option:If our parking lot is full, you can park at VV Voorwaarts, which is around the corner within walking distance. Ariënslaan 2, 3573 PT Utrecht

Question 10

How can I reach the hotel?

Accepted Answer

We are easily accessible by car and public transport.Are you coming by public transport? From Utrecht Central Station to Hotel Mitland:1. Take bus line 8 | 27 | 28 | 50 | 73 | 74 or 772. Get off at the Oorsprongpark stop From Hotel Mitland to Utrecht Central Station 1. From the hotel, turn left through the tunnel2. After the tunnel, take the first left (Karel Doormanlaan)3. Walk to the end of Karel Doormanlaan and turn right before the bike path (Biltstraat)4. Go straight, after the tracks you will see the bus stop (on the right-hand side)5. Almost every bus goes to the center (stop Neude or CS Centrumzijde)^Walking route to and from Oorsprongpark stop

Question 11

What if I arrive late?

Accepted Answer

Our reception is open 24 hours a day. If you arrive later than 6:00 PM, we would appreciate it if you let us know so that we can take it into account.

Question 12

What if I arrive earlier than 3:00 PM?

Accepted Answer

If you arrive before 3:00 PM, you can leave your luggage with us in the luggage room for free. You can use our lounge or brasserie. Or you can already explore our city.

Question 13

At what time can I check in?

Accepted Answer

You can check in from 3:00 PM. If you wish to check in earlier, please contact us, as we offer early check-in options. Additional costs are associated with this. We would be happy to discuss the possibilities with you.

Question 14

I have a complaint, where can I go?

Accepted Answer

We are sorry to hear that you have a complaint. If you are still at the hotel, please come to the reception immediately so that we can resolve the complaint for you right away.If you are no longer at the hotel, you can contact us by e-mail or phone.

Question 15

The authorization on my credit card has not been removed. What now?

Accepted Answer

Please contact us by email or phone. Based on your credit card details, we can contact our credit card provider, who can assist your bank in lifting the authorization.

Question 16

I lost something, what now?

Accepted Answer

Please contact us by email or phone. We will then check if it has been found and can send you the lost items. There are costs associated with shipping.

Question 17

Are the halls wheelchair accessible?

Accepted Answer

All our meeting rooms are located on the ground floor, making them easily accessible by wheelchair.

Question 18

Do the rooms have daylight?

Accepted Answer

All meeting rooms have large windows, allowing for plenty of daylight.

Question 19

Are there coffee and tea facilities?

Accepted Answer

As a visitor to our meeting rooms, you have access to the lounge, where you can freely use our coffee and tea facilities. Additionally, all rooms are equipped with both still and sparkling water.

Question 20

Are there parking facilities at Mitland Meetings?

Accepted Answer

Mitland Meetings has its own parking lot with 146 parking spaces and 6 charging stations for electric cars. Parking is paid and costs € 4.20 per hour. Is our parking lot full? Then you can divert to VV Voorwaarts, around the corner within walking distance (Ariënslaan 2, 3573 PT Utrecht).

Question 21

Is Mitland Meetings accessible by public transport?

Accepted Answer

Mitland Meetings is easily accessible by public transport. From Utrecht Central Station to Hotel Mitland:1. Take bus line 8 | 27 | 28 | 50 | 73 | 74 or 772. Get off at the Oorsprongpark bus stop From Hotel Mitland to Utrecht Central Station1. From the hotel, turn left through the tunnel2. After the tunnel, take the first left (Karel Doormanlaan)3. Walk to the end of Karel Doormanlaan and turn right before the bike path (Biltstraat)4. Go straight, after the tracks you will see the bus stop (on the right side)5. Almost every bus goes to the center (stop Neude or CS Centrumzijde)^Walking route to and from Oorsprongpark bus stop

Question 22

Does the location offer catering (lunch/dinner)?

Accepted Answer

We have our own restaurant with plenty of options for food and drinks. You can choose from buffet or à la carte options for breakfast, lunch, and dinner. Additionally, we offer Traverse lunch: a lunch served at the meeting room. We have various meeting packages that include lunch and/or dinner. Prefer a drink afterwards? That is also possible. Contact us to discuss the possibilities.

Question 23

What facilities are available?

Accepted Answer

All our rooms have free WiFi, flip chart, water (still and sparkling), air conditioning, a projector and a screen. In addition, there is a lounge with comfortable seating and coffee and tea facilities. Mitland Meetings also has its own parking lot, so you can easily park your car next to the building. Do you have additional wishes? Please feel free to contact us to discuss the possibilities.

Question 24

Are there breakout rooms or facilities?

Accepted Answer

For larger groups, it is possible to rent an additional sub-room. For smaller groups, seating is available in the public lounge, allowing you to confer comfortably. Want to know more? Contact us to discuss the possibilities.

Question 25

Is it possible to combine a meeting with an overnight stay?

Accepted Answer

Mitland Meetings is part of Hotel Mitland. The hotel has 146 rooms, including various executive suites. These are ideal for business travelers: to work in peace after a busy day or to comfortably relax in a spacious room.contact us

Question 26

What does the application procedure look like?

Accepted Answer

A job interview at Mitland consists of a maximum of two interviews. In some cases, an assessment may be part of the application procedure. For each vacancy, you can find how the application process specifically looks for that position.

Question 27

Are there internships or graduation assignments available?

Accepted Answer

At Mitland, we are always open to new (graduation) interns in the hospitality or tourism sector. Check out our open internship vacancies and learning positions or submit an open application.View vacancies

Question 28

Where is Mitland located?

Accepted Answer

Mitland is located in Utrecht, at Ariënslaan 1 (3573 PT), close to Utrecht Science Park / De Uithof and a short distance from the center.

Question 29

Is the location easily accessible by public transport?

Accepted Answer

Mitland is easily accessible by public transport. From Utrecht Central Station to Hotel Mitland:1. Take bus line 8 | 27 | 28 | 50 | 73 | 74 or 772. Get off at the Oorsprongpark bus stop From Hotel Mitland to Utrecht Central Station1. From the hotel, turn left through the tunnel2. After the tunnel, take the first left (Karel Doormanlaan)3. Walk to the end of Karel Doormanlaan and turn right onto the bike path (Biltstraat)4. Go straight, after the tracks you will see the bus stop (on the right)5. Almost every bus goes to the center (stop Neude or CS Centrumzijde)^Walking route to and from Oorsprongpark bus stop

Question 30

Is there parking available for employees?

Accepted Answer

Employees of Mitland have access to a private parking lot exclusively for staff.

Question 31

Are there employee discounts?

Accepted Answer

As an employee of Mitland, you receive a 15% discount at the restaurant, the bowling alley, and the hotel.

Question 32

Is there a bicycle plan or sports arrangement?

Accepted Answer

At Mitland, with a permanent contract, you can make use of a bicycle lease scheme. Additionally, we offer a corporate fitness scheme, so you can stay active and vital alongside your work.

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