The following regulations contain the most important house rules for guests of Hotel Mitland, Restaurant Vlonders, Mitland Bowling & Mitland Meetings. By entering our premises you agree to the house rules below.

1. General rules

  • Always follow employees' instructions related to house rules. Please report complaints to management.

  • Respect other guests and staff. Insults, discrimination or intimidating behavior (through words, gestures or actions) are prohibited.

  • Valid identification must be shown at check-in. Check-in is possible from the age of 18.

  • Alcohol is not served to guests under the age of 18. Staff may ask for identification for verification.

  • Your privacy is respected, but staff may enter your room in case of suspicion of violation of house rules or emergencies.

  • Visitors in the room must be notified at the front desk and are allowed until 10:00 pm. Additional guests must be credited; additional charges may apply.

  • Camera surveillance is in place. Recordings may be used to maintain order and security, and if necessary by authorities.

  • Hotel Mitland is not responsible for loss or theft of property.

  • The management or staff are not liable for injury or material/immaterial damage.

  • If house rules are violated, the hotel may terminate your stay and require you to leave the hotel. A complete denial may be imposed.

  • A deposit of €50 is required for each reservation. Ask for the conditions at the reception desk.

  • The Uniform Conditions for the Hotel and Catering Industry (UVH) apply to all deliveries. Download these on the website of Koninklijke Horeca Nederland.

  • Extending your stay is only by prior arrangement and subject to availability. Additional charges may vary by room and night. In case of late check-out, the hotel reserves the right to pack property. The hotel is not responsible for loss or damage in this case.

  • Use of facilities is entirely at your own risk.

2. Payment terms

  • Payments only in euros (EUR).

  • Payment options:

    • SEPA transfer (within EU): no additional bank fees.

    • International transfers: PLR payment instruction, all bank charges to be borne by sender.

    • Payment link (iDEAL, credit card, online methods): transaction fees to be borne by the sender, included in final bill.

  • Always include the reservation or invoice number when paying.

  • If the full amount is not received due to bank or transaction fees, the difference may be charged upon arrival or final settlement.

3. Safety

  • In the event of a fire, remain calm and report it to the front desk or press the nearest fire alarm.

  • Leave the premises immediately in the event of a general fire alarm.

  • Never use the elevators during a fire.

  • Unscrewing or tampering with smoke detectors is dangerous and prohibited.

  • Housekeeping checks each hotel room every two days.

  • In case of drugs, weapons or other illegal activities, the hotel may involve police or government agencies.

4. Prohibited acts

It is not permitted to:

  • To smoke in the room (only allowed in designated outdoor locations). For violation: €130 cleaning fee + fire costs of €275 if fire alarm goes off.

  • Tape off or disable smoke detectors.

  • Using or dealing (soft/hard) drugs. In case of violation, you must leave the hotel immediately, without refund of reservation or deposit.

  • Open fire to be used (candles, incense, etc.). Fire alarms and fees may be charged.

  • Pets to be brought to the restaurant.

  • Spreading confetti or seriously soiling the room (€130 cleaning fee).

  • Emergency exits to be used as normal entrances and exits.

  • Taking or damaging hotel property. Repair or replacement costs will be at your expense.

  • Renting a room without being present yourself.

  • Cause a nuisance (loud music, noise or unsympathetic behavior).

  • Staying in the room with more persons than allowed.

  • Engage in sexual activities with visitors in the room.

  • Extend the stay independently without consultation. Cost for late check-out: €17 per hour.

  • To spend the night in vehicles on the premises.

  • Charge electric bikes in the room (use the special charging stations).

  • Misuse fire alarms or fire extinguishers.

  • To wear nightwear, bathing suits or slippers in public areas (except wellness).

  • Bare upper body or swimwear to be worn in restaurant/bar.

  • Walking outside the wellness area without footwear.

  • To cause noise pollution between 10:00 p.m. and 7:00 a.m.

  • Own sound systems to be used without written permission.

5. Use Smart TV and streaming services

  • Log in with own account for services such as Netflix and log out upon check out. Hotel Mitland is not liable for misuse of accounts left behind.

  • Please be mindful of volume and content, especially between 10 p.m. and 7 a.m. Pornography or violent content is not allowed in sight of others.

  • Streaming should not cause a nuisance.

  • Changes to settings, installation of software or connection of external devices without permission is prohibited.

  • Hacking or jailbreaking techniques on TV or network are prohibited.

  • Damage or misuse may result in costs for repair or replacement.

6. General conditions

We are working on something beautiful!
From December 1 to March 15, we are improving one of our buildings. Rooms in this building will be temporarily unavailable, so you will experience minimal inconvenience.